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We at Red Lantern aim to bring all of our customers the very best value for money, services and food around a. Give us feedback.
Value for Money
You haven't honered my 10% off
code and I've rang you 11 times
to alter the order within 5
minutes and u won't answer
Reply : Dear customer
Sorry to hear that you experienced this problem.
However, there were not much we can do right now as you would imagine no counter girls want to work and two chef didn't want to work too under this adverse situation in UK.
First time experience with you.
Took me 10 attempts to get you on
the phone for you to direct me to
an online ordering system - no
Ordered at 19:12 The countdown
clock for when my food should
arrive is just a gimmick not even
marginally accurate. We called
around 70 times (really not even
exaggerating) just to have some
kind of idea where of our food
was, no answer, after 2 hours i
could have eaten toast and been
more satisfied with my whole
experience so far. I was just
putting my shoes on to try and
find something out but after 2
hours and 10 minutes the food
arrives. I can’t begin to
explain how disappointing my
£5.80 deep fried chicken looked,
felt and tasted, no crackers as
way of apology either .
Duck curry had about 5mm of oil
sat on top and needed
microwaving. Fried chicken rice
Your soup was nice however.
I cannot and will not order
again, even tried calling up
after I slid most of it in the
bin for some kind of explanation
but still I couldn’t get
I get busy and understand demand
is high but you still have to
maintain value, service and
quality if that‘s slipping then
something needs to be done.
Reply : Lewis so sorry for you unpleasant experience with us, I can fully understood your frustrations, however, we have no counter girl who can answer any phone call during busy time, futhermore, we have two chefs didn't want to work in such adverse situation.
Please accept our apologies, but situation have been improved as few more staff at work with us now.
Why has our delivery not turned
up.. it said 8.20 pm we are still
waiting and can’t get through
on the phone as it’s constantly
Reply : Sorry Michelle
We have tremendous issues with WiFi networks tonight, could not get order printed out or printed order half an hour later, that's why all orders jamed completely.
Hope you understand the situation we are experiencing and hope you are accepting our apologies.