Feedback

We at Red Lantern aim to bring all of our customers the very best value for money, services and food around a. Give us feedback.

  • Value for Money
  • Service
  • Product Quality

We ordered vegetarian noodles for a vegetarian but they came with chicken and another meat in it, which is completely unacceptable

Georgia, 01 Dec 2020

Hi I ordered from food from you guys and spent £28, to have to you guys order the food to the wrong house. Then when I spoke to you guys you said you’d resent for me to be waiting another 45 minutes for me to phone you again and for you to say you aren’t resending, and you’re not getting a refund. I am writing this comment in the attempt you’ll see this and refund my money.

Adam Minshaw, 23 Nov 2020

Always good

Kevin, 07 Nov 2020

Was not impressed with the food

Mary, 30 Oct 2020

Being half cantonese and living in Hong Kong...this is the most authentic Chinese cuisine, I have eaten in the South West. The delivery service is remarkably quick and the atmosphere in the restaurant is very traditional. My mother (Chinese) and my family love this place. Hope to see you open at lunch for Dim Sum when this dreaded Covid is over.

Kenneth, 20 Oct 2020

Hi , I really hope it’s not going to take another hour ? Thanks

Hannah, 25 Sep 2020

Absolutely brilliant food, will come back time and time again

Alex, 19 Sep 2020

You haven't honered my 10% off code and I've rang you 11 times to alter the order within 5 minutes and u won't answer

Elliott, 05 Apr 2020

  Reply : Dear customer Sorry to hear that you experienced this problem. However, there were not much we can do right now as you would imagine no counter girls want to work and two chef didn't want to work too under this adverse situation in UK.

First time experience with you. Took me 10 attempts to get you on the phone for you to direct me to an online ordering system - no problem. Ordered at 19:12 The countdown clock for when my food should arrive is just a gimmick not even marginally accurate. We called around 70 times (really not even exaggerating) just to have some kind of idea where of our food was, no answer, after 2 hours i could have eaten toast and been more satisfied with my whole experience so far. I was just putting my shoes on to try and find something out but after 2 hours and 10 minutes the food arrives. I can’t begin to explain how disappointing my £5.80 deep fried chicken looked, felt and tasted, no crackers as way of apology either . Duck curry had about 5mm of oil sat on top and needed microwaving. Fried chicken rice was dreadful. Your soup was nice however. I cannot and will not order again, even tried calling up after I slid most of it in the bin for some kind of explanation but still I couldn’t get through. I get busy and understand demand is high but you still have to maintain value, service and quality if that‘s slipping then something needs to be done.

Lewis, 04 Apr 2020

  Reply : Lewis so sorry for you unpleasant experience with us, I can fully understood your frustrations, however, we have no counter girl who can answer any phone call during busy time, futhermore, we have two chefs didn't want to work in such adverse situation. Please accept our apologies, but situation have been improved as few more staff at work with us now.

Why has our delivery not turned up.. it said 8.20 pm we are still waiting and can’t get through on the phone as it’s constantly engaged

Michelle Tierney, 03 Apr 2020

  Reply : Sorry Michelle We have tremendous issues with WiFi networks tonight, could not get order printed out or printed order half an hour later, that's why all orders jamed completely. Hope you understand the situation we are experiencing and hope you are accepting our apologies.